Privacy Policy

We are aware that you are concerned about how your data is used. Therefore, in SERVICIOS TECNICOS DE CANARIAS S.L.U., we have always been governed by the highest standards of respect for the fundamental right to the protection of personal data, established in the Charter of Fundamental Rights of the European Union, pursuing the preservation of the confidentiality of the information of our customers, as an essential pillar on which rests one of our fundamental corporate values, trust.

Now, we go a step further and reinforce our commitment to your privacy by ensuring that we treat your data fairly, transparently and responsibly, and incorporate into our internal rules and procedures the principles included in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter, the General Data Protection Regulation).

This new standard homogenizes the protection of individuals at the European level with regard to the processing and free movement of their data and establishes a framework of information and protection in which we want you to feel comfortable. Because we are a Group with values, which works with the aim of generating trust in its environment, under the criteria of proximity and transparency, always seeking to provide the best service to its customers.

This is why we explain how we treat your personal data.

1. WHO WE ARE
2. WHY DO WE NEED TO USE YOUR DATA?
3. AND MY DATA WILL NOT BE USED FOR OTHER PURPOSES?
4. WE CAN'T HIDE IT FROM YOU: WE WANT TO GET TO KNOW YOU BETTER!
5. WHAT HAPPENS TO MY DATA WHEN I BROWSE THE WEB PAGES OR MOBILE APPLICATIONS OF SERVICIOS TECNICOS DE CANARIAS S.L.U.?
6. BY THE WAY, WHICH OF MY DATA IS BEING PROCESSED?
7. ARE HEALTH, IDEOLOGICAL OR OTHER SPECIAL OR SENSITIVE DATA PROCESSED?
8. IS MY DATA SECURE?
9. FOR HOW LONG DOES SERVICIOS TECNICOS DE CANARIAS S.L.U. NEED TO STORE MY DATA?
10. TO WHOM IS MY DATA COMMUNICATED?
11. ARE MY DATA TRANSFERRED OUTSIDE THE EUROPEAN ECONOMIC AREA?
12. DO SERVICIOS TECNICOS DE CANARIAS S.L.U. AND ITS GROUP COMPANIES HAVE A DATA PROTECTION OFFICER?
13. WHAT RIGHTS DO I HAVE IN RELATION TO MY DATA AND ITS PROCESSING?

 

1.WHO WE ARE

WHAT DO WE NEED TO USE YOUR DATA FOR?

 

Uses for contractual purposes

The first and main reason why we need to process your data is for the provision of the services you have contracted with us and for our own management. This treatment is essential. If we did not do it, we would not be able to process your purchase and/or service request.

Uses for legal or regulatory purposes

In SERVICIOS TECNICOS DE CANARIAS S.L.U., we are obliged by different regulations to treat your data to comply with the obligations that they provide. These are rules that establish us, for example, tax controls and reports. In these cases, the processing of data is limited to what is necessary to comply with those obligations or responsibilities required by law.

As you may have seen, these types of treatments are essential to maintain your relationship with us. Without them we would not be able to provide you with our services

3.- WILL MY DATA NOT BE USED FOR OTHER PURPOSES?

The above uses are necessary to be able to provide you with our services, but, with your trust, we would like to offer you much more.

Uses for commercial purposes based on legitimate interest

Unless you have told us otherwise, we will send you updates and information about similar products or services.

Don't worry. In these treatments we will not use more information than what you have given us or what is generated from the products purchased during the last year and, if you prefer not to do so, you just have to tell us, in Avd. Federico García Lorca nº 19, Office 8, C.P. 35011, Las Palmas de Gran Canaria. Or at the following e-mail address (clodos@clodos.com)

4.- WE WANT TO GET TO KNOW YOU BETTER

Nowadays, there are many possibilities to use the information to know you better, to give you a better service, to be more attentive and always ready to meet your needs. Therefore, we will ask for your authorization to process your data.

Uses based on your consent

Only if you authorize us to do so when we ask you, we would like to process all the data we have about you to get to know you better, i.e. to study your needs to find out which new products suit your preferences and to analyze information that allows us to determine in advance what your preferences are.
We would also send you offers of products that we think may be of interest to you.

5.- WHAT HAPPENS TO MY DATA WHEN I BROWSE THE WEBSITE?

When you browse our website, we want to be able to personalize your experience to make it as exceptional as possible. We may also want to remind you of our products and offers when you are browsing the Internet.

You know that cookies are used for this purpose. We will inform you at all times of the details of their use in the Cookies Policy, which you will find on our website.

There we will describe to you at all times what data we may collect, how and for what purpose it is used.

In addition, most web browsers allow you to manage your cookie preferences. Remember that you can set your browser at any time to reject or delete certain cookies at your discretion.

In addition, the privacy settings of the mobile device allow you to manage the processing of your data.

6.- WHAT INFORMATION ABOUT ME IS PROCESSED?

As you can imagine, thanks to the trust you have placed in us, we have information about you. We have already told you what we use them for and how you can control their use at any given time, but what specific information about you are we going to process?

Basically, they are your identification data, your contact data, both those you have provided us and those generated from the products purchased.

Also, only if you consent when we consult you, we may process data obtained from the provision of services to third parties when you are the recipient of the service, those obtained from social networks that you authorize us to consult, those obtained from third parties as a result of data aggregation services that you request, those obtained from the browsing that you perform through the online shopping service.

7.- ARE HEALTH, IDEOLOGICAL OR OTHER SPECIAL OR SENSITIVE DATA PROCESSED?

In general, we do not need to process certain data about you that are considered special categories of data, for example, data concerning racial or ethnic origin, political opinions, religious convictions or sexual identity.
If it is necessary to process this type of sensitive data, we will ask you for your explicit consent in each case.

8.- IS MY DATA SAFE?

The security of your data is essential to us, and we are committed to protecting it at all times.

Therefore, within this standard of maximum protection, we protect them against unauthorized or unlawful processing and against accidental loss, destruction or damage, and we have implemented the most rigorous information security protocols following the best practices in this area.

9.- FOR HOW LONG DO SERVICIOS TECNICOS DE CANARIAS S.L.U. NEED TO KEEP MY DATA?

We will process your data for as long as the use authorizations you have granted us remain in force or you have not terminated your contractual or business relationship with us.

We will stop processing them once you have revoked the use authorizations you have given us or, if you have not revoked the authorizations but have ceased to be a customer, six months after the end of the contractual or business relationship established, provided that your data are no longer necessary for the purposes for which they were collected or processed.

This does not mean that we will delete them immediately, as we are obliged by different regulations to keep the information for a certain period of time (in many cases up to five years), but according to the regulations, your data will only be kept to comply with these legal obligations, and for the formulation, exercise or defense of claims, during the period of limitation of actions arising from contractual relations or business
subscribed.

10.- TO WHOM IS MY DATA COMMUNICATED?

Below, we explain with whom we can share your information, always with the utmost security and confidentiality:

Communication of data to comply with a legal obligation As we have explained, we cooperate with authorities, courts and public bodies. If required by law, we will share with them the information they request.

Communication of data for the performance of a contractual relationship We sometimes use service providers with potential access to personal data. These service providers provide adequate and sufficient guarantees in relation to data processing, as we carry out a responsible selection of service providers that incorporates specific requirements in the event that the services involve the processing of personal data.

We may also communicate your data to third parties that are necessary for the development, fulfillment and control of the payment of products that you have purchased with us, for example, to banks for the execution of payment of the product.

11.- ARE MY DATA TRANSFERRED OUTSIDE THE EUROPEAN ECONOMIC AREA?

The processing of your data is generally carried out by service providers located within the European Economic Area or in countries that have been declared with an adequate level of protection.

In other cases, we guarantee the security and legitimacy of the processing of your data by requiring that your suppliers have binding corporate standards that guarantee the protection of information similar to those established by European standards, that they are covered by the Privacy Shield, in the case of service providers in the U.S., or that they subscribe to the standard clauses of the European Union.

We will at all times ensure that, whoever has your information to help us provide our services, does so with all the guarantees.

12.- DOES SERVICIOS TECNICOS DE CANARIAS S.L.U. HAVE A DATA PROTECTION OFFICER?

Indeed, as reflected in the data protection regulations, SERVICIOS TECNICOS DE CANARIAS S.L.U. is not required to have designated a Data Protection Officer.

13.-RIGHTS IN RELATION TO MY DATA AND ITS PROCESSING

These are the rights you can exercise in relation to your data:

- Right of access:

Right to know what information we are processing about you.

- Right to revoke consent:

Right to withdraw consent at any time when you have given us permission to process your data.

- Right of rectification:

The right to have us correct or complete your information if it is inaccurate.

- Right of opposition:

The right to object to processing based on legitimate interest.

- Right of suppression:

The right to have us delete your information when it is no longer needed for the purposes for which it was collected.

- Right of limitation:

The right to limit the processing of your data (in certain cases, expressly provided for in the regulations).

- Right of portability:

The right to have your data (data processed for the performance of products and services and data that we process with your consent) transferred to you so that you can pass it on to another data controller.

You may exercise your rights in any of the channels we make available to you:

- At the location of our offices

- By postal communication addressed to Avd. Federico García Lorca nº19, Office
8, C.P. 35011 in Las Palmas de Gran Canaria.

- At the e-mail address: (clodos@clodos.com)

In addition, you know that, if you have any claim derived from the processing of your data that we have not been able to solve, you can address it to the Spanish Data Protection Agency (www.agpd.es).